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DirectFuneralPlans.com is owned and used by Distinct Cremations to raise awareness of their funeral plans.

If you would like to raise a compliment or a complaint please contact Distinct Cremations.

Emailing:

client.care@distinctcremations.co.uk

Calling:

0808 304 7573

Writing to:

Distinct Cremations, Unit 1, Oakfield Court, Brookfield Drive, Cannock, WS11 OJN

What will we do once we have received your complaint

Your complaint will be referred to our Customer Service Manager as soon as possible. If they are involved in the subject matter of the complaint, your complaint will be referred to another member of our senior management team.

We will promptly acknowledge your complaint in writing. In this acknowledgement, we will provide the name and title of the person that is handling your complaint. We will give this individual the authority necessary to investigate and settle the complaint. We will also include a copy of this policy at this time.

Your feedback helps us improve

If you would like to raise a compliment or a complaint please contact Distinct Cremations.

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